Improving your customer service experience and performance • Price ...
www.priceperrott.com/
An independent management consultancy improving clients' performance in contact centres, complaints management and customer service operations. How can ...
- Select one version of your site as main and make a redirect from other versions to that one.
- Avoid using deprecated HTML tags.
URL
Domain : www.priceperrott.com/
Character length : 21
Title
Improving your customer service experience and performance • Price Perrott Limited
Description
An independent management consultancy improving clients' performance in contact centres, complaints management and customer service operations. How can we help you improve your customers' service experience?
Keywords (meta keywords)
Price Perrott, customer service, contact centre, contact center, call center, call centre, complaints consultancy, complaint management, complaints review, assurance, audit, performance improvement, i
Error! Using “meta keywords” is meaningless in a while.
Error! Using “meta keywords” is meaningless in a while.
Open Graph Protocol
Error! The website does not use the OG (Open Graph) protocol.
Dublin Core
Dublin Core is not used
Underscores in the URLs
Error! Hyphen (-) is a better solution than underscore (_) in the URLs
- http://www.priceperrott.com/./Our_clients.html ("Clients and industry sectors")
- http://www.priceperrott.com/./Charity_support.html ("Charity")
- http://www.priceperrott.com/./Why_choose_us.html ("Our values")
- http://www.priceperrott.com/./Why_choose_us.html ("Our consultants")
Search engine friendly URLs
Good! The website uses SEO friendly URLs.
Checking the robots.txt file
The robots.txt file is missing!
Social Engagement
No info found.
Doctype
HTML 5
Encoding
Perfect! The character encoding is set: UTF-8.
Language
Error! No language localization is found.
Title
Improving your customer service experience and performance • Price Perrott Limited
Character length : 82
Improve! The website address (title) should be between 10 and 70 characters in length.
Character length : 82
Improve! The website address (title) should be between 10 and 70 characters in length.
Text / HTML ratio
Ratio : 30%
Good! The text / code ratio is between 25 and 70 percent.
Good! The text / code ratio is between 25 and 70 percent.
Headings
H1 | H2 | H3 | H4 | H5 | H6 |
---|---|---|---|---|---|
1 | 0 | 3 | 5 | 0 | 0 |
Heading structure in the source code
- <H1> Hello. How can we help?
- <H4> Business change
- <H4> Performance improvement
- <H4> NZ All of Government
- <H4> Customer service expertise
- <H4> Selected client case studies
- <H3> About Price Perrott
- <H3> Topical blog posts
- <H3> Contact us
Word cloud
- complaints33
- customer21
- management14
- performance14
- service14
- business12
- new11
- services11
- improvement9
- zealand9
- case9
- experience8
- council8
- change8
- quality8
- study7
- full7
- centres7
- read7
- programme7
- delivery7
- consultancy7
- assurance7
- strategy6
- operations6
- clients6
- price6
- wanted5
- perrott5
- independent5
- international5
- all5
- practice5
- best5
- water5
- project5
- government4
- assess4
- public4
- limited4
- improving4
- improve4
- standards4
- centre4
- how4
- staff4
- operational4
- cultural4
- understand3
- private3
- researched3
- strategic3
- msp®3
- report3
- facing3
- across3
- into3
- changes3
- first3
- webinar3
Keyword matrix
word | title | descriptions | heading |
---|---|---|---|
complaints | |||
customer | |||
management | |||
performance | |||
service | |||
business |
Two Word cloud
- customer service6
- new zealand6
- full case5
- we've helped3
- performance improvement3
- case study3
Three Word cloud
- read the full case4
- full case study3
- specialising in customer service2
404 Page
The website has a 404 error page.
Flash content
Good! The website does not have any flash contents.
Frame
Good! The website does not use iFrame solutions.
Images
We found 12 images on this web page.
Alternate attributes for the following 1 images are missing. Search engines use "alt" tags to understand image content efficiently. We strongly recommend fixing this issue.
Alternate attributes for the following 1 images are missing. Search engines use "alt" tags to understand image content efficiently. We strongly recommend fixing this issue.
Mobile optimization
This website is optimal for mobile devices!
Deprecated HTML elements
Good! No deprecated HTML tags are detected.
Redirection (www / not www)
Error! The web address is accessible with and without www!
Deprecated HTML elements
Good! No deprecated HTML tags are detected.
Printability
Suggestion! Unfortunately, no printer-friendly CSS found.
Meta Tag (viewport tag, mobile devices)
Error! The meta tag named viewport is missing.
Server response time
The server response time is fast enough.
Loading time
2,201 ms
Table layout
Good! No nested tables found.
Number of HTTP resources
53
Number of source domains
6
Render blocking resources
The elements below are blocking the “above the fold” rendering.
List of render blocking javascript files
List of render blocking javascript files
- http://www.priceperrott.com/scripts/jquery.min.js
- http://www.priceperrott.com/scripts/bootstrap/js/bootstrap.min.js
- http://www.priceperrott.com/scripts/default.js
- http://www.priceperrott.com/.. /jquery.carouFredSel-6.2.0-packed.js
- http://www.priceperrott.com/scripts/camera/scripts/camera.min.js
- http://www.priceperrott.com/scripts/easing/jquery.easing.1.3.js
- http://www.priceperrott.com/scripts/bootstrap/css/bootstrap.min.css
- http://www.priceperrott.com/.. /bootstrap-responsive.min.css
- http://www.priceperrott.com/.. /general_foundicons.css
- http://www.priceperrott.com/.. /social_foundicons.css
- http://www.priceperrott.com/.. /font-awesome.min.css
- http://www.priceperrott.com/scripts/carousel/style.css
- http://www.priceperrott.com/scripts/camera/css/camera.css
- http://fonts.googleapis.com/css?family=Syncopate
- http://fonts.googleapis.com/css?family=Abel
- http://fonts.googleapis.com/css?family=Source+Sans+Pro
- http://fonts.googleapis.com/css?family=Pontano+Sans
- http://fonts.googleapis.com/css?family=Oxygen
- http://www.priceperrott.com/styles/custom.css
Javascript
Good! Just a few javascript files are detected on the website.
File size of all javascript files combined
254.07KB
Javascript minifying
You can save 12.7KB (23% compression) on the analysed URL by minifying the javascript files.
CSS
Good! Just a few CSS files are used on this website.
File size of all css files combined
192.87KB
CSS minifying
You can save 3.5KB (12% compression) on the analysed URL by minifying the CSS files.
- By minifying http://www.priceperrott.com/scripts/camera/css/camera.css you can save 2.6KB (11% compression rate)
- By minifying http://www.priceperrott.com/.. /general_foundicons.css you can save 500B (16% compression rate)
- By minifying http://www.priceperrott.com/.. /social_foundicons.css you can save 381B (16% compression rate)
Uncompressed size of the of the HTML
32.33KB
Gzip compression
Error! By using Gzip you can save 84.6KB (83% compression) on your site.
- By compressing http://www.priceperrott.com/scripts/bootstrap/css/bootstrap.min.css you can save 84.6KB (83% compression rate)
- By compressing http://www.priceperrott.com/scripts/jquery.min.js you can save 58.7KB (64% compression rate)
- By compressing http://www.priceperrott.com/scripts/camera/scripts/camera.min.js you can save 36.4KB (80% compression rate)
- By compressing http://www.priceperrott.com you can save 24.2KB (75% compression rate)
- By compressing http://www.priceperrott.com/scripts/bootstrap/js/bootstrap.min.js you can save 23.2KB (75% compression rate)
- By compressing http://www.priceperrott.com/scripts/camera/css/camera.css you can save 22.8KB (88% compression rate)
- By compressing http://www.priceperrott.com/.. /jquery.carouFredSel-6.2.0-packed.js you can save 21.4KB (60% compression rate)
- By compressing http://www.priceperrott.com/styles/custom.css you can save 14.9KB (78% compression rate)
- By compressing http://www.priceperrott.com/.. /bootstrap-responsive.min.css you can save 12.3KB (76% compression rate)
- By compressing http://www.priceperrott.com/.. /font-awesome.min.css you can save 10.6KB (77% compression rate)
- By compressing http://www.priceperrott.com/scripts/easing/jquery.easing.1.3.js you can save 6KB (75% compression rate)
- By compressing http://www.priceperrott.com/.. /general_foundicons.css you can save 2.4KB (76% compression rate)
- By compressing http://www.priceperrott.com/scripts/default.js you can save 1.9KB (68% compression rate)
- By compressing http://www.priceperrott.com/.. /social_foundicons.css you can save 1.7KB (73% compression rate)
Number of static resources (image, JS, CSS)
38
Browser cache
The browser cache is not set correctly for all elements.
URL | Duration |
---|---|
http://frontend.id-visitors.com/.. /liveVisitAsync.js | Expiry time is not specified |
http://www.priceperrott.com/images/assurance_circle.png | Expiry time is not specified |
http://www.priceperrott.com/images/client_logos/bop_logo.png | Expiry time is not specified |
http://www.priceperrott.com/images/client_logos/huttcc_logo.png | Expiry time is not specified |
http://www.priceperrott.com/images/client_logos/ird_logo.png | Expiry time is not specified |
http://www.priceperrott.com/images/client_logos/lambeth_logo.png | Expiry time is not specified |
http://www.priceperrott.com/images/client_logos/microsoft_logo.png | Expiry time is not specified |
http://www.priceperrott.com/images/client_logos/rbkc_logo.png | Expiry time is not specified |
http://www.priceperrott.com/images/client_logos/waternz_logo.png | Expiry time is not specified |
http://www.priceperrott.com/images/improvement_circle_progress.png | Expiry time is not specified |
http://www.priceperrott.com/images/lightbulb_circle.png | Expiry time is not specified |
http://www.priceperrott.com/images/pp_aog_stamp_logo.png | Expiry time is not specified |
http://www.priceperrott.com/images/priceperrott_web_logo.jpg | Expiry time is not specified |
http://www.priceperrott.com/.. /bootstrap-responsive.min.css | Expiry time is not specified |
http://www.priceperrott.com/scripts/bootstrap/css/bootstrap.min.css | Expiry time is not specified |
http://www.priceperrott.com/scripts/bootstrap/js/bootstrap.min.js | Expiry time is not specified |
http://www.priceperrott.com/scripts/camera/css/camera.css | Expiry time is not specified |
http://www.priceperrott.com/scripts/camera/images/camera-loader.gif | Expiry time is not specified |
http://www.priceperrott.com/scripts/camera/images/camera_skins.png | Expiry time is not specified |
http://www.priceperrott.com/scripts/camera/scripts/camera.min.js | Expiry time is not specified |
http://www.priceperrott.com/.. /jquery.carouFredSel-6.2.0-packed.js | Expiry time is not specified |
http://www.priceperrott.com/scripts/carousel/style.css | Expiry time is not specified |
http://www.priceperrott.com/scripts/default.js | Expiry time is not specified |
http://www.priceperrott.com/scripts/easing/jquery.easing.1.3.js | Expiry time is not specified |
http://www.priceperrott.com/.. /font-awesome.min.css | Expiry time is not specified |
http://www.priceperrott.com/.. /general_foundicons.css | Expiry time is not specified |
http://www.priceperrott.com/.. /social_foundicons.css | Expiry time is not specified |
http://www.priceperrott.com/scripts/jquery.min.js | Expiry time is not specified |
http://www.priceperrott.com/styles/custom.css | Expiry time is not specified |
http://www.priceperrott.com/styles/scribble_light.png | Expiry time is not specified |
http://www.priceperrott.com/styles/tactile_noise.png | Expiry time is not specified |
https://www.google-analytics.com/analytics.js | 2 hours |
File size of all images combined
2.51MB
Image optimisation
You can save 2.2MB (90% compression) by optimising the images below:
- By lossless compressing the http://www.priceperrott.com/.. /cc_agent_slider.jpg?1534622579771 you can save 819.8KB (94%) data.
- By lossless compressing the http://www.priceperrott.com/images/priceperrott_web_logo.jpg you can save 671KB (98%) data.
- By lossless compressing the http://www.priceperrott.com/.. /dear_sir_slider.jpg?1534622583678 you can save 373.8KB (90%) data.
- By lossless compressing the http://www.priceperrott.com/.. /lightbulb_slider.jpg?1534622579769 you can save 323.7KB (90%) data.
- By lossless compressing the http://www.priceperrott.com/images/pp_aog_stamp_logo.png you can save 4.9KB (39%) data.
- By lossless compressing the http://www.priceperrott.com/images/client_logos/rbkc_logo.png you can save 4.1KB (22%) data.
- By lossless compressing the http://www.priceperrott.com/images/client_logos/bop_logo.png you can save 3.8KB (25%) data.
- By lossless compressing the http://www.priceperrott.com/images/client_logos/waternz_logo.png you can save 3.5KB (25%) data.
- By lossless compressing the http://www.priceperrott.com/scripts/camera/images/camera_skins.png you can save 2.8KB (12%) data.
- By lossless compressing the http://www.priceperrott.com/images/client_logos/huttcc_logo.png you can save 2.6KB (23%) data.
- By lossless compressing the http://www.priceperrott.com/images/client_logos/lambeth_logo.png you can save 2.5KB (31%) data.
- By lossless compressing the http://www.priceperrott.com/images/client_logos/ird_logo.png you can save 2.1KB (18%) data.
- By lossless compressing the http://www.priceperrott.com/images/client_logos/microsoft_logo.png you can save 1.2KB (19%) data.
We found a total of 42 different links.
Internal links: 29
External links: 13
Internal links: 29
External links: 13
External links:
Internal links:
IP
176.67.164.141
External hidden links
Good! No hidden external links found
Looking for eval()
Good! No eval(bas64_decode()) scripts are found
Checking for XSS vulnerability
No XSS vulnerability found
Email encryption
Warning! The website contains at least one unencrypted email address.
Favicon
Error! No favicon is found. Using favicon helps to build a better brand quicker.
- H1 : Hello. How can we help?, ( 491px from top )
- H4 : Business change, ( 1366px from top )
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